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Lawyer Says Massachusetts Runaway Train Conductor Didn’t Tie Open Throttle

Massachusetts transit investigators looking into a runaway train are recommending that the operator be fired even as a lawyer for the driver said he denies tying a rope or cord around the train’s throttle to force it open, as authorities … Source: Claims Journal USA Tags: Claims

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Personal Lines Carriers’ Catastrophe Planning Sound, but Room for Improvement Noted

Insurers can’t predict when catastrophes occur, but they can refine management plans to be better prepared for the next event, according to the Property Claim Services Personal Lines Planning and Response Report, a new benchmarking study published recently. The report … Source: Claims Journal USA …

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Poirier Named New Church Mutual CEO

Wisconsin-based Church Mutual Insurance Company, a provider of insurance services to religious organizations and schools in all 50 states, announced the planned succession of the company’s senior executive leadership. Michael E. Ravn, chief executive officer, will retire effective January 8, … Source: …

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Workplaces Review Emergency Plans After California Shootings

The terror attack at a social services facility in California has become a sobering reminder to companies of how vulnerable workplaces can be when employees are confronted with active shooters. Since a gun-wielding husband-and-wife team killed 14 and wounded 21 … Source: Claims Journal USA Tags: Claims

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Small, Medium Businesses Fear Loss of Customer Data, Reputational Damage From Cyber Attack

Small and medium-sized enterprises (SMEs) around the world are making greater use of the internet and are therefore becoming more exposed to potential cyber risks threats. Zurich’s survey reveals: SMEs’ greatest fear is loss of customer data and damage to … Source: Claims Journal USA Tags: Claims

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Researchers Develop New Framework for Measuring Distracted Driving

Past human factors/ergonomics studies have shown that some in-vehicle technologies intended to help with driving tasks are actually competing for drivers’ attention and undermining driving safety. Human factors/ergonomics studies over the past 10-plus years have examined a variety of distractors. … …

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Crawford Global Technical Services Adds Seasoned Claims Adjuster Christensen to Los Angeles Team

Crawford & Company, a global independent provider of claims management solutions,  named Steve Christensen executive general adjuster for Crawford GTS. A 28-year industry veteran, Christensen will manage claims out of Crawford’s Los Angeles office. Christensen’s technical expertise spans several areas …

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Omnichannel Consistency Can Boost Customer Satisfaction During the Claims Process

TeleTech Holdings, Inc.,  a provider of customer experience, engagement and growth solutions, has published research on what matters most to customers when they file a property/casualty insurance claim. The research is based on results from the 2015 TeleTech P&C Customer … Source: Claims Journal USA …